Prompt delivery & educate & client on use & maintainance.
Expect that all information will be kept in strictest confidence.
Have any questions answered promptly, correctly, and courteously.
Be informed of all options if the need to transfer care arises.
Expect a resolution to any problem or complaint.
Call 911 if client is found non-responsive.
Express dissatisfaction and suggest changes without coercion, discrimination, reprisal, or unreasonable interruption in service.
Inform Bay State Medical Equipment of any change in their prescription.
Follow instruction(s) in care and use of all equipment.
Keep Bay State Medical Equipment informed of any changes in address, doctor, insurance carrier, and prescription.
Order supplies or refills on a timely basis to accommodate reasonable delivery.
Have someone at home on the day delivery is scheduled.
Pay all invoices that are due (not covered by their insurance).
Understand that some equipment are rented strictly by the month.
Return equipment when not in use.
Notify the president of any Advance Directive. Any questions or concerns regarding your service or equipment should be directed to the Clientís services manager. It is the managerís responsibility to review all formal complaints and you will be entitled to written response to your formal complaint.